Ordering Requirements
You must be at least 18 years of age to purchase on our site. By placing your order you have represented to Brutal Vintage that you are at least 18 years of age.
Order Processing
All orders will be confirmed via e-mail and processed within two business days. We will contact you by the end of the next business day if there are any problems with your order.
Orders placed Monday through Thursday by 5pm ET will be processed within 24 to 48 hours. Orders placed on Thursday through Sunday will be processed the first following business day.
Shipment & Delivery Timeframes
Certain items in our online Shop are available to delivery via standard carriers such as UPS or FedEx. These are indicated on a case by case basis within the Shop. Such items will normally ship within 24-48 hours after your order is processed, and you will be notified by email when your item ships and a tracking number will be provided.
However, various other items in our online shop are large, fragile or for other will require special delivery arrangements. Such items are indicated on a case by case basis in the Shop. Upon purchasing them, your order confirmation email indicate that we will contact you to make special delivery arrangements for you. For such items, Brutal Vintage will contact you within 24-48 hours after your order is processed. We will strive to arrange the most appropriate delivery alternatives to enable you to make the best decision for your purchase. After you make your delivery decision, we will then arrange for delivery using the method you select. In these cases, your purchase will not be delivered without your specific instructions and acceptance of a particular delivery method.
Delivery Costs
Please note that your shipping and delivery costs are estimated. Actual costs will be confirmed and emailed to you when your order is completed. Unless otherwise indicated, delivery costs will be agreed to by the purchaser in advance of shipment, and will be paid by the purchaser.
Any deliveries that are refused or unable to be delivered by third-party delivery carriers will be returned to our Atlanta facility at your expense. They will refund to you any product costs minus shipping costs.
Local Pickups
Purchasers are always welcome to pickup their purchases at our Atlanta facility. There is no charge for local pickup. Simply contact us and we will gladly arrange a convenient time for you to pickup your purchase.
Cancellations
Orders that have not yet been delivered to you can be canceled upon request. Simply Contact Us and we’ll take care of the cancellation for you. There is no cancellation penalty.
Returns
Your satisfaction is important to us. Therefore, please take the time to closely read and inspect all photos, images, descriptions, and other information provided on the Brutal Vintage website regarding any item you want to purchase to ensure the item meets your requirements.
We strongly encourage you to Contact Us before you purchase, or to use the Inquire tab located on the items within the Shop, to answer any questions you may have. We are happy to provide as much additional information as we possibly can to help you make an informed purchase decision.
As noted above, up to the moment that the delivery process begins, we are able to cancel your order upon request.
However, after delivery has been made to you, we are normally not able to accept returns. But we will try to see if there’s anything we can do. If you are not satisfied with your purchase, please contact us within 48 hours and we’ll try to work with you on a case by case basis.
LEGAL AGREEMENT & REPRESENTATION
In connection with each transaction, you represent that you may purchase and receive the products ordered in compliance with all applicable laws of the jurisdiction in which you reside, and that such products will be used only in a lawful manner.
By placing an order, you represent that you are 18 years of age or older and you authorize Brutal Vintage to act on your behalf to engage a common carrier to deliver your order where you want it delivered, additionally subject to the delivery conditions noted above.
If you wish to purchase or place an order for any product on our site, you may be asked to supply certain information relevant to the purchase including, without limitation, your credit card information, your billing address and your shipping information. You represent and warrant that you have the legal right and authority to use any credit card, debit card, gift card, gift certificate or coupon code utilized in connection with any transaction.
TERMS OF SERVICE
Please note that all customer and visitor usage of the Brutal Vintage website, including for purposes of ordering, shipping and delivery, are covered by our Terms of Service. By using this website and any emails or communications received from Brutal Vintage (collectively called the “Services”), you consent and agree to the terms and conditions indicated on our Terms of Service page.
CLARIFICATIONS & DISCLAIMERS
In all instances, any solicitation, invitation, offer, advertisement or communication is void where prohibited by law.
Last updated: April 21, 2015
